QuickZip Customer Application Guide

 

Overview

The QuickZip Customer application offers a convenient platform for users to purchase cannabis-related products from a variety of vendors. This app is designed for the general public and allows users to easily check vendor availability, browse products, and manage orders directly from their mobile devices, ensuring a seamless shopping experience.

Getting Started

Registration and Login:

• Sign Up: Download the app and sign up by providing required details such as email, phone number, and a password. Complete the verification process to ensure security.
• Login: Access your account using your credentials to explore the app’s features.

Navigating the App

• Homepage Overview:
  Quickly access sections like Vendor Listings, Cart, Orders, and Profile from the main navigation menu.
• Vendor Listings:
  Discover Vendors: Browse through a list of available vendors categorized by their product offerings and proximity. Use filters to narrow down choices based on product types or open status.
• Vendor Status: Check whether vendors are open or closed in real-time. Open vendors display their active hours.

Product Selection:

• Browse Products: Tap on a vendor’s name to view their product catalog. Products are listed with details like price, description, and customer ratings.
• Add to Cart: Select the desired quantity and click ‘Add to Cart’. Adjust quantities or remove items as needed.

Placing an Order

Cart Management:

• Review Cart: Confirm the products, quantities, and total pricing in your cart. Return to browsing if you wish to add more items.

Checkout Process:

• Delivery Address: Input or select a pre-saved delivery address. Include specific instructions or apartment numbers for ease of delivery.
• Payment Method: Choose a payment method from saved cards or add a new card. All transactions are secured with encryption.
• Order Review: Finalize your order by reviewing all details, including product descriptions and total cost. Add special instructions for the vendor if necessary.
• Place Order: Confirm and submit your order. You will receive an order number and confirmation via email or in-app notification.

Post-Order Functionality

• Order Tracking:
  Track Progress: Follow your order status through stages like processing, route, and delivered.
• Customer Support: Access support for any queries or issues related to your order directly through the app.

Order History:

• View Past Orders: Keep track of your order history for reference and reorder favorite products easily.

Notifications:

• Real-Time Alerts: Get notifications related to order status changes, promotional offers, and updates from your favorite vendors.

User Profile Management

Profile Settings:

• Personal Information: Update your personal details such as name, contact information, and password.
• Address Book: Manage and save multiple addresses to expedite future checkouts.
• Payment Options: Securely save or remove payment methods. Set a default payment method for quick checkouts.

Customer Support:

• Help and FAQs: Access a comprehensive help section to resolve common issues or learn how to use different features of the app.
• Direct Support: Contact customer service via email or in-app messaging for personalized assistance.

Additional Information

• App Accessibility: The QuickZip suite is accessible to any individual or company involved in the sale or delivery of cannabis-related products. It is not restricted to any single company’s internal use.
• Account Creation: Account creation is straightforward and free, allowing the general public to register and use the QuickZip Customer application.
• Paid Content: While creating an account and browsing are free, users pay for the products they order. There are no additional charges for using basic app functionalities.

Expanded QuickZip Admin Application Guide

Overview

The QuickZip Admin application serves as a comprehensive management platform for administrators and vendors within the cannabis product industry. It provides tools to oversee vendor operations, product listings, and user account statuses efficiently, making it an essential tool for business management and regulatory compliance.

Admin Features

• Viewing Vendors: Administrators can access a dashboard that displays all registered vendors along with essential details such as contact information, operational status, and product offerings.
• Product Management: Admins have the authority to add new products to the platform or remove existing ones based on compliance, demand, or vendor requests.
• Account Management: Admin capabilities include activating or deactivating vendor accounts. Inactive or deactivated accounts become invisible to customers, ensuring only compliant vendors are accessible.
• New Vendor Approvals: Each new vendor registration undergoes a review and approval process managed by admins, ensuring all vendors meet the required standards before they are allowed to sell on the platform.

Sub-admin Creation:

• Delegate Responsibilities: Admins can delegate specific responsibilities by creating sub-admin accounts. This helps in distributing the workload, such as managing user queries, updating product listings, and handling compliance checks.
• Product Listings: Listing Management: Vendors can submit their products for inclusion on the platform. Each listing must provide detailed descriptions, pricing, and compliance information, which are subject to admin approval before going live.
• App Accessibility and Usage: The QuickZip Admin app is not restricted to a single company’s internal use. It is available to any cannabis-related business that meets legal and regulatory requirements, making it broadly accessible for industry use. The app is designed to cater to both large and small companies, providing a scalable solution that can grow with the business.
• Account Creation: Vendors and admins obtain accounts by registering through the QuickZip Admin app. The registration process includes verification steps to ensure the authenticity and eligibility of the business.
• Paid Content: The basic functionalities such as account creation, vendor viewing, and product management are available at no extra cost. However, advanced features such as enhanced analytics, additional sub-admin accounts, and premium listing placements may require payment, typically borne by the vendor or the company.
• Dashboard and Reporting: Administrators have access to a powerful dashboard that provides real-time insights into sales data, vendor performance, and customer trends, allowing for informed decision-making.
• Compliance Monitoring: The app includes tools to monitor and ensure compliance with all relevant laws and regulations, helping vendors maintain their legal standing and avoid potential fines or closures.
• Support and Training: Comprehensive support resources are available within the app, including FAQs, training modules, and direct contact options for technical or operational assistance.
• Security Features: Robust security measures are in place to protect sensitive information and transactions, including data encryption and access controls.

Expanded QuickZip Delivery Application Guide

Overview

The QuickZip Delivery application is a robust platform designed to streamline the delivery process of cannabis products from vendors to customers. It facilitates efficient routing, order management, and communication between drivers and the administration, ensuring timely and reliable deliveries.

Getting Started

• Driver Registration: Signup and Verification: Potential drivers must download the app and sign up by providing personal information, including a valid driver’s license and other necessary credentials. The registration process includes a background check to ensure safety and compliance.
• Admin Approval: Once the signup details are submitted, they are reviewed by administrators who approve the driver’s account, allowing them to start accepting delivery orders.
• Account Status: Active Monitoring: Admins monitor driver performance and compliance continuously. They can deactivate any driver’s account due to non-compliance or performance issues, which results in immediate logout from the app.

Order Management

• Receiving Orders: Order Notification: Drivers receive notifications of available orders within a predefined radius. This ensures that deliveries are manageable and efficient.
• Dynamic Updating: The list of available orders updates in real-time, reflecting changes such as new orders or changes in delivery priority.
• Accepting Orders: Single Order Focus: To maintain quality of service, drivers can accept and handle one order at a time. This ensures each delivery is handled with full attention and care.
• Route Optimization: The app provides optimized routing from the vendor to the pickup location and then to the customer’s delivery address.
• Pickup Verification: At the vendor’s location, drivers verify the order details and pick up the products. This might include verifying IDs or other legal requirements for cannabis delivery.
• Real-Time Navigation: The app offers turn-by-turn navigation to the customer’s location, adjusting routes based on traffic and other conditions.
• Customer Interaction: Drivers can contact customers if there are any issues or clarifications needed during the delivery process.
• Order Finalization: Once the delivery is confirmed, the order is marked as complete in the app, and the driver can then accept new orders.

Order History

• Accessing History: Drivers can access their history of deliveries through the app, allowing them to review details of completed, pending, and canceled orders.
• Performance Tracking: This feature helps drivers track their performance over time, including delivery times, customer feedback, and any issues encountered.

FAQs:

• App Accessibility: The QuickZip Delivery app is designed for individual drivers and delivery companies engaged in the distribution of cannabis products. It is accessible to any driver or company that meets legal qualifications for cannabis delivery.
• Account Creation: Account creation is free but subject to rigorous verification and approval processes to ensure compliance with regulatory standards.
• Paid Content: While the basic functionalities like order receiving and delivery are free, there may be additional features or services available for a fee, aimed at enhancing the driver’s experience or efficiency.